Privacy Policy

Introduction

At FlexDrive, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and vehicle hire services.

By using our website or contacting us regarding vehicle hire services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect and process the following information:

  • Full name

  • Phone number

  • Email address

  • Address details

  • Driving licence information

  • Vehicle hire preferences

  • Payment or billing information

  • Website usage data and analytics

We may also collect information when you:

  • Submit an enquiry form

  • Request a quotation

  • Contact us by phone or email

  • Book a vehicle

  • Browse our website

How We Use Your Information

We use your information to:

  • Provide vehicle hire services

  • Respond to enquiries and quotation requests

  • Process bookings and payments

  • Verify eligibility for vehicle hire

  • Improve our website and services

  • Contact you regarding your booking or enquiry

  • Comply with legal and regulatory obligations

Vehicle Hire Requirements

To hire a vehicle from FlexDrive, you may be required to provide:

  • A valid driving licence

  • Proof of address

  • Identification documents

  • Insurance or PCO-related documentation where applicable

This information is used solely for verification and compliance purposes.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.

Cookies may help us:

  • Understand visitor behaviour

  • Improve website functionality

  • Remember preferences

  • Monitor website performance

You can disable cookies through your browser settings if preferred.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share information with trusted third parties where necessary, including:

  • Payment providers

  • Insurance providers

  • Legal or regulatory authorities

  • Website hosting or technical support providers

Any third parties are required to keep your information secure and confidential.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed as completely secure.

Data Retention

We retain your information only for as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

You may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Withdraw consent where applicable

  • Object to certain processing activities

To make any request regarding your personal information, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.